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Frequently Asked Questions

Browse our collection of questions frequently asked by the Just Vertical growing community.


Is growing your own food cheaper than buying it from the grocery store?

With our produce payback promise we guarantee that your garden will pay for itself right out of the box. By growing some of your own food, not only do you help the planet but you also help yourself by saving money!

What are the dimensions of the AEVA?

The AEVA is 5 feet and 10 inches tall (1.77 m), 3 feet wide (0.915 m) and 9 inches deep (0.2 m).

What are the dimensions of the EVE?

The EVE is 57 inches tall (145 cm), 18 inches wide (46 cm) and 8.25 inches deep (21 cm).

How do you set up the AEVA and the EVE?

To set up the AEVA and the EVE, place them near an electrical outlet, plug them in, plant the seed pods that come with in your Starter Kit, fill in the water reservoir, and watch your plants grow!

For the AEVA, consult our detailed step-by-step User Manual and Visual Setup Guide, or watch our instructional video.

For the EVE, consult our User Manual and Visual Guide, or watch our instructional video

Is there an instructional video to help me with the setup?

Yes! Follow along with our step-by-step instructional setup video guides:
How to set up the AEVA
How to set up the EVE

Do you have a visual guide to help me setup the AEVA and the EVE?

Yes! You can find our Visual Setup Guide for the AEVA here and for the EVE here.

Is the product easy to put together?

The AEVA and EVE are delivered fully assembled. For EVE, once received, simply add the legs and you’re ready to start growing!

Is there a full user manual?

Yes! You can view and download the following manuals:
AEVA User Manual
EVE User Manual

What is the difference between the AEVA and the EVE?

The EVE has the same functionality as the AEVA but smaller. It is designed to fit in the tiniest of spaces, without compromising the quality and efficiency of this vertical garden. In the EVE, the main difference is that the plants are closer to the lights, meaning it is harder for fruiting plants to be grown to maturity.

What wood is used in the units?

Our units use a combination of Fiberboard, Hardwood Veneer and Plywood.

Where can I put the AEVA and the EVE?

You can put the AEVA and the EVE anywhere indoors, away from any vents. We recommend placing them somewhere where they can stand out and be easily accessible. Be sure to have a standard 110-120 V electrical outlet nearby and somewhere with neutral light and room temperature (18°-25°C). Warmer conditions are usually better for plants.

Water & Power

What kind of electrical outlet do I need?

A standard 120-volt, 3-prong electrical outlet.

How much light is needed?

Grow lights are included with your garden and we recommend 18 hours on and 6 hours off for vegetative growth and 12 hours on and 12 hours off for fruiting plants. Your seedling kit comes with a built in grow light that you can run 24 hours until your seedlings are ready to go!

How much electricity does the AEVA and EVE use?

Both the AEVA & EVE use $3.56 CAD a month in electricity. This equates to 0.072 kW / per hour.

How long does the light stay on for?

We recommend 18 hours on and 6 hours off for vegetative growth and 12 hours on and 12 hours off for fruiting plants.

How much water do the AEVA and the EVE need?

The AEVA and the EVE have their own self-contained 12L water reservoir. Simply refill the water reservoir every 2 weeks for the AEVA and EVE. Our mobile app is built to notify you when the water reservoir is running low.


What can I grow?

You can grow over 200 varieties of plants, anything from leafy greens and herbs to flowering plants. However please note that growing root vegetables is not compatible with vertical farming.

How much food can I grow?

You can expect 5-10 lbs (2-4.5 kg) of food per month in the AEVA and 3.75-7.5 Ibs (1.5-3 kg) in the EVE after the first month of growth. That equals to approximately 35 servings in the AEVA and 25 servings in the EVE of fresh produce each month.

Do I need soil?

No soil is needed; the AEVA and EVE use grow plugs made from peat moss, an important component that releases moisture to plants as needed.

What is hydroponics?

By definition, hydroponics means "working with water." It is the method of growing plants both indoors and outdoors without soil, using mineral nutrient solutions in a water solvent.

The AEVA and the EVE will be in an open space. What about pesticides?

Growing with the AEVA and the EVE means you are growing non-GMO and pesticide-free produce.

What about fertilizers?

For basic and optimal care for your plants, it is recommended to use fertilizers. The AEVA and the EVE use organic and salt-based liquid nutrients as fertilizers. To learn more about caring for your AEVA and EVE, consult the User Guide here.

How many plants can I plant at the same time?

You can grow 16 plants at a time on the AEVA (8 per tower), and 12 plants for the EVE (6 per tower). Unlike other indoor gardens, the AEVA and the EVE are designed for you to grow large plants.

Can I use Aqua Vega or Aqua Flora with both flowering and non-flowering plants?

You can use one or the other for both plants but it should be noted that flowering plants will do better with Aqua Flora and non-flowering plants will do better with Aqua Vega.

How much nutrients should I add?

You should add 10 ml of each part of A and B every two weeks.

How long has Just Vertical been around? Can I trust Just Vertical to help me grow?

Just Vertical has been around for over 5 years! You can read about our origin story here.

We've been featured by top news organizations and our products can also be found on retailer sites like Best Buy, Wayfair, Indigo, and Amazon.

We are here to help you grow with our dedicated master growers and top rated customer service. Please take a read through of our reviews to learn more about what people have to say about our customer service!

Can I see how others are growing?

We have a dedicated reviews page where you can see what others are saying about their growing journey.

You can also keep up with our growing community on instagram, facebook, and twitter.


Can I order the seeds separately?

Yes, you can. For each seed order, you will receive a seed plug. Check out our seed pods page to order your favorite plants!

How long will seed pods last if I don't use them right away?

As long as the seeds are stored appropriately (cool, dry and dark environment) and the peat moss plugs are kept dry, they can last up to one and a half years.

How do I give seeds best chance to germinate?

Run warm water over seeds before placing the seeds in the grow plug and spray the seedling kit dome with warm water every day until germination.

If I order seeds do the plugs come with it?

For every 1 seed order, you will receive a grow plug.

Can I change the seeds included in the starter pack?

The Starter Pack for the AEVA comes with 1L Nutrients, 1 Seedling Kit, 16 x Green Butter Lettuce, 16 x Red Butter Lettuce, 8 x Mustard Greens, 8 x Pak Choi, 12 x Basil, 8 x Peppermint, 8 x Chives, and 8 x Dill.

The Starter Pack for the EVE comes with 1L Nutrients, 1 Seedling Kit, 12 x Green Butter Lettuce, 12 x Red Butter Lettuce, 8 x Mustard Greens, 8 x Pak Choi, 8 x Basil, 4 x Peppermint, 4 x Chives, and 4 x Dill.

If you'd like to change the seeds in the starter pack, please leave a comment in your order notes with which starter seed you'd like to replace and what variety you'd like to replace it with.

Customer Service

How is the product shipped?

The first thing you will receive is your seedling kit and starter seeds! This allows you to get started right away with the fun part of growing while your garden is made and delivered to you.

Your garden will arrive within the next 15 days based on how close you are to our manufacturing facility in Toronto, ON.

EVE’s are delivered via UPS.

AEVA’s are delivered through our specialty furniture carrier right to your door. They will always call and let you know when to expect your garden before it arrives.

If you're shipping to the Canadian territories, Alaska, and Hawaii please contact us at and we can confirm whether we can do free shipping to your address or if there would be added costs.

What if I want to cancel my order before it ships?

We are sorry to see you go, but we understand. We will fully refund your order. Please contact us at

What kind of warranty do you offer?

Within the first two years, if any of the moving parts (lights, pump, timers, etc.) do not work or break through no fault of your own, we will send you a free replacement.
If your unit is not affixed to the wall and it falls and breaks you will be charged for any parts we need to replace.

Where can I contact customer service?

Customer service can be contacted at +1 613-690-6320 or by email at

Do you ship to countries other than Canada and the US?

We ship to Europe and Asia by special request.

What comes in the shipment?

Unpack your items and make sure all the parts are inside the cabinet.
In your AEVA shipment, you will find:
- 1x 12L BPA-free water reservoir
- 1x Power bar with GFCI attachment
- 1x Pump housing and black box
- 1x Submersible pump
- 2x LED lights and lighting automation system
- 1x Wall anchors
- 1x Just Vertical Starter Kit

In your EVE shipment, you will find:
- 1x 12L BPA-free water reservoir
- 1x Power bar with GFCI attachment
- 1x Pump housing and black box
- 1x Submersible pump
- 2x LED lights and lighting automation system
- 1x Just Vertical Starter Kit
- 4x EVE feet
- 16x EVE feet screws
- 1x Wall anchors

How do I change my order?

Please contact us at We will assist you in changing your order.


How much water can I save in comparison to conventional farming?

The AEVA and the EVE use 95-99% less water than conventional farming.

Packaging is a huge problem, how do you solve that?

Our solution is bringing the farm to you. Through The AEVA and EVE, we enable our customers to use less packaging by growing their own fruits, vegetables and herbs.

At Just Vertical, we source and use sustainable cardboard to minimize our environmental impact through packaging.


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